Refund policy

We care about your shopping experience and want to make sure you are fully satisfied with your purchase. Please review the following policy carefully before placing an order.

Return Policy

• Returns are accepted within 24 to 48 hours of delivery.
• Products must be unused, unwashed, and in their original condition and packaging with all tags intact.
• To request a return, customers must contact our Customer Support Team and share:
• Order number
• Reason for return
• Clear product images or unboxing video as proof

Return Shipping Charges

• If the return is initiated by the customer (due to change of mind, size issue, or dislike), the reverse pickup or courier fee will be paid by the customer.
• If the return is due to a damaged, defective, or wrong product received, the company will cover the return and replacement costs.

Damaged or Defective Products

• All damage or defect claims must be reported within 24 hours of receiving the parcel.
• An unboxing video (from start to end without cuts) is mandatory for any claim regarding damaged, defective, or missing items.
• Once verified by our Quality Control Team, a replacement will be dispatched within 2 to 3 working days at no additional cost.
• If a replacement item is unavailable, a refund or store credit will be issued.

Replacement Policy

• Replacements are offered only for:
• Damaged or defective products
• Wrong product sent
• Missing items in the parcel
• For replacements requested due to size or preference, both pickup and delivery charges will be borne by the customer.
• Replacement requests must be submitted within 48 hours of delivery along with required proof.

Missing or Incorrect Products

• Missing or incorrect items must be reported within 24 hours of delivery.
• Claims must include an unboxing video clearly showing the parcel opening and contents.
• Once approved, the missing or correct product will be sent within 2 to 3 working days as per the company SOP.

Refund Policy

• Refunds are processed only if:
• A replacement is not available, or
• The product cannot be repaired or exchanged.
• Refunds will be issued within 5 to 7 working days after confirmation via:
• Only Bank transfer.

Important SOPs & Conditions

• Unboxing video is mandatory for all claims (damage, missing, or incorrect items).
• Products returned without video proof will not be accepted.
• Size or color exchanges depend on stock availability.
• The company reserves the right to decline any claim not following the above procedures.
• Courier delays or third-party handling issues may occur.
• All reverse pickup or reshipping costs will apply unless the issue is verified as a company fault.